FAQ
Make sure the Bluetooth of smart phone is ON, and smart phone OS Android 4.4 & Above, iOS 8.0 & above. Make sure the distance between phone and...
Thu, 4 Mar, 2021 at 7:05 PM
1) Please wear the tracker while you are sleeping in order to have sleep data. 2) Sleep data is estimated by primarily movement. When you have laid down f...
Thu, 4 Mar, 2021 at 7:06 PM
Waterproof level of IP68: This means it has the protection against dust inhalation; protection for short immersion. It is also suitable for everyday u...
Thu, 4 Mar, 2021 at 7:07 PM
The green lights are used for monitoring your heart rate. The way this is done is by a process called photo plethysmography. The green light shines into the...
Thu, 4 Mar, 2021 at 7:08 PM
Initially please check these settings: -Bluetooth needs to be turn on -Do not disturb mode/ Airline mode must be off in your phone settings for the trac...
Thu, 4 Mar, 2021 at 7:08 PM
1) Yes, your steps counting, Heart Rate, alarm alerts, sleep tracking all work while not in connection with your phone. 2) Please keep in mind however pho...
Thu, 4 Mar, 2021 at 7:09 PM
Why does my tracker show me doing steps when I am not walking? 1) Your Fitness tracker is tracking the movements of your wrist so if you are doing somethi...
Thu, 4 Mar, 2021 at 7:09 PM
Make sure your band is connected with your phone. Go to app settings > Band settings > Click on start Camera
Thu, 4 Mar, 2021 at 7:09 PM