Failed to find the device when pairing
Make sure the Bluetooth of smart phone is ON, and smart phone OS Android 4.4 & Above, iOS 8.0 & above.    Make sure the distance between phone and...
Thu, 4 Mar, 2021 at 7:05 PM
Sleep data is not showing up or is inaccurate
1) Please wear the tracker while you are sleeping in order to have sleep data.  2) Sleep data is estimated by primarily movement. When you have laid down f...
Thu, 4 Mar, 2021 at 7:06 PM
Is Actofit Super Band waterproof?
Waterproof level of IP68:   This means it has the protection against dust inhalation; protection for short immersion.  It is also suitable for everyday u...
Thu, 4 Mar, 2021 at 7:07 PM
There are green lights on the wrist contacting side of the tracker. What are those?
The green lights are used for monitoring your heart rate. The way this is done is by a process called photo plethysmography. The green light shines into the...
Thu, 4 Mar, 2021 at 7:08 PM
Not receiving notifications for sms, email, or phone calls
Initially please check these settings:  -Bluetooth needs to be turn on  -Do not disturb mode/ Airline mode must be off in your phone settings for the trac...
Thu, 4 Mar, 2021 at 7:08 PM
I don’t always carry my phone with me. Can I use the device out of range of my phone’s Bluetooth?
1) Yes, your steps counting, Heart Rate, alarm alerts, sleep tracking all work while not in connection with your phone.  2) Please keep in mind however pho...
Thu, 4 Mar, 2021 at 7:09 PM
Unable connect fitness tracker to Bluetooth.
Why does my tracker show me doing steps when I am not walking?  1) Your Fitness tracker is tracking the movements of your wrist so if you are doing somethi...
Thu, 4 Mar, 2021 at 7:09 PM
How to enable Remote camera feature
Make sure your band is connected with your phone. Go to app settings > Band settings > Click on start Camera 
Thu, 4 Mar, 2021 at 7:09 PM