General FAQ

Why my body composition parameters shows incorrect values
1. Enter your user profile details correctly. When you compare the readings from iOS to android or vice versa sometimes entered height is not exactly the...
Wed, 23 Feb, 2022 at 6:57 PM
All Parameters are zero except weight and BMI
1. User is not standing on the smart scale for sufficient time. (Required time is 15 ~ 20 sec)  2. Floor is not flat and hard or smart scale is kept on car...
Wed, 23 Feb, 2022 at 6:59 PM
My body fat increases in a same day
Following are the checkpoints you need to check :  1. Do not put any wallet , remove watch, extra weight while measuring.   2. While comparing with previo...
Wed, 23 Feb, 2022 at 7:01 PM
Even after losing weight my body fat increased instead of went down
We can understand how seeing increased body fat when you are losing weight can be a bit confusing. Here's a little information about why that's like...
Wed, 23 Feb, 2022 at 7:04 PM
My weight is getting fluctuating within the limited time span
  Some technical reasons :  1. Surface is sloppy. (Flat  & hard surface is recommended)   2. 4 electrodes will work when the same amount of force is a...
Wed, 23 Feb, 2022 at 7:07 PM
Why OTP is mandatory while adding a new user in Actofit Smartscale Business app
OTP is a must for adding new users. Some people who do not have their email id while registering then, can enter their mobile number. so in this case we nee...
Wed, 14 Jun, 2023 at 1:24 PM
How can I buy a Smart Scale Business subscription & check the status?
1. Go to settings 2. Click on subscribe for Business  3. Check pricing  4. select your plan  5. Buy the plan  6. Relaunch the application.  7. Go t...
Wed, 23 Feb, 2022 at 7:13 PM
Business Subscription Features
1. Unlimited user-base (no limit of 16 users) 2. Branded reports (your logo can be added on the health reports, which are shared with your clients) 3. You...
Wed, 23 Feb, 2022 at 7:18 PM
I am unable to add users in Actofit Smartscale Business app
Solution: 1. Check your internet connection. While Creating or updating any user profile, the internet is required. 2. You need to enter a unique email...
Wed, 14 Jun, 2023 at 1:26 PM
You need to Claim Warranty
To Claim Warranty kindly follow the steps listed below  Go to Actofit Smart Scale app Click on settings button  Click on Claim Warranty  On settings pa...
Wed, 23 Feb, 2022 at 7:27 PM