1. Make Sure he Bluetooth is ON, and smart phone Android 6.0 and above & iOS 9.0 and above

2. Make sure that the distance between phone and device is within 0.5 meter, device is among the normal

Bluetooth communication distance range (within 10m/33ft.) after pairing finished.

3. Make sure the device is not under low battery.

If there is still problem after fully charged please contact us. https://actofit.freshdesk.com/support/tickets/new