Android 6.0 and Higher Devices
  1. From a Home screen, navigate: Apps > Settings > Apps.
    Note If unavailable, navigate: Apps > Settings > (Applications) Application manager.
    Note For Oreo OS, navigate: Apps icon > Settings > Apps & Notifications > App info.
  2. Tap Google Play Store.
  3. Tap Storage.
  4. Tap Clear Cache then tap Clear Data.
  5. Tap OK.
 
Android 5.1 and Lower Devices
  1. From a Home screen, navigate: Apps > Settings.
  2. Tap one of the following:
    Note Option varies depending upon device.
    • Apps
    • Applications
    • Application manager
    • App manager
  3. Tap Google Play Store.
  4. Tap Clear Cache then tap Clear Data.
  5. Tap OK.