General FAQ

What is the meaning for "LO" for the Display?
Please Charge your batteries when you see “LO” on the scale display, which means batteries are out of power.
Sat, 3 Apr, 2021 at 3:37 PM
What is the meaning for "C" for the Display?
An error during measurement, when “C” symbol shows on display. It means Calibration required.  Please step off the scale and step onto it again to repea...
Sat, 3 Apr, 2021 at 3:40 PM
What is the meaning for "ERR" ?
Please step off the scale when it shows “Err”, to avoid damaging the scale, which means overload. Please notice the max capacity is 180kg(400lbs);
Sat, 3 Apr, 2021 at 3:43 PM
Why no Body fat measured when weighing ?
Please follow below steps when measuring: Keep APP on home page. User must be bare foot and stand on metal part if there are metal parts. Make sure...
Sat, 3 Apr, 2021 at 3:47 PM
Why scale is producing inconsistent weight?
1) Check whether the scale is on a hard, flat surface. 2) Check each sensor foot on the back to make sure nothing is stuck to the bottom of it. 3) C...
Sat, 3 Apr, 2021 at 3:50 PM
Why application displaying the incorrect Fat-Muscle Ratio?
If you have entered the incorrect Profile details such as gender, height, and age (DOB) then your data seems to be incorrect. 
Sat, 3 Apr, 2021 at 4:03 PM
How do I re-calibrate the scale
Step on the scale to turn it on. Let it automatically drop to 0.0kg to calibrate.
Sat, 3 Apr, 2021 at 4:05 PM
What should Do when all FAQ can not help?
Raise the support ticket on support@actofit.com or you can click on the following link  URL link : https://actofit.freshdesk.com/support/tickets/new
Sat, 3 Apr, 2021 at 4:10 PM
My Smartscale Display is not showing anything ? what should i do?
1. Charge your scale with Type C Charger . Make sure that input voltage is 5V . Do not use high watt charger. it may damage the hardware. Recommended charge...
Sat, 3 Apr, 2021 at 5:36 PM
Why Do Android phones need to Turn on GPS when using Bluetooth?
Kindly note that Actofit does not track your location by asking for location permission. Android operating system 6.0 and above require GPS (Location) t...
Tue, 6 Apr, 2021 at 4:24 PM