Troubleshooting
Step1: Connect charger to the magnetic strip on the bottom of the device and to any USB port on the other end.
Step2: When the charger is successfull...
Sat, 27 May, 2017 at 6:45 PM
Please uninstall and download the upgraded version of the app!
Sun, 26 Mar, 2017 at 9:22 AM
This is a connectivity issue. Ensure the bluetooth is activated on both the Phone and the Band and both are in range. Kindly restart your smartphone and re...
Sun, 26 Mar, 2017 at 9:25 AM
Check for battery low flickering icon on display. Gym session doesn’t start when battery of device is low. Mobile Phone and Band should be wit...
Mon, 27 Mar, 2017 at 9:34 PM
This happens when you try to connect with a third party email address, without unpairing it from the original email that it was connected to. If that is...
Tue, 11 Apr, 2017 at 7:04 PM
Actofit tracker takes heart rate measurement at an interval of every 5 minutes. Generally heart rate measurements (continuous) are initiated when the user...
Sat, 27 May, 2017 at 6:44 PM
We're sorry you're facing this issue. Can you please try following the below steps and see if they resolve the issue? 1. Please check if Bluetooth...
Tue, 11 Apr, 2017 at 7:05 PM
To perform a manual reset on the Actofit tracker, you have to follow these steps: 1. Exit the Actofit app and remove it from the recent apps tray as wel...
Sun, 16 Apr, 2017 at 7:27 AM