Troubleshooting

How do I charge the Actofit tracker?
Step1: Connect charger to the magnetic strip on the bottom of the device and to any USB port on the other end. Step2: When the charger is successfull...
Sat, 27 May, 2017 at 6:45 PM
The Actofit App touch screen is responding slowly, what should I you?
Please uninstall and download the upgraded version of the app!
Sun, 26 Mar, 2017 at 9:22 AM
The tracker shows a blinking sync icon on the screen
This is a connectivity issue. Ensure the bluetooth is activated on both the Phone and the Band and both are in range. Kindly restart your smartphone and re...
Sun, 26 Mar, 2017 at 9:25 AM
Why doesn't my (Online) Gym Session start?
 Check for battery low flickering icon on display. Gym session doesn’t start when battery of device is low.  Mobile Phone and Band should be wit...
Mon, 27 Mar, 2017 at 9:34 PM
Pairing fails. Says "Device Already Paired" or "Unauthorized Device"
This happens when you try to connect with a third party email address, without unpairing it from the original email that it was connected to. If that is...
Tue, 11 Apr, 2017 at 7:04 PM
Heart rate not being picked up
Actofit tracker takes heart rate measurement at an interval of every 5 minutes. Generally heart rate measurements (continuous) are initiated when the user...
Sat, 27 May, 2017 at 6:44 PM
I'm facing a sync issue. The time on the band does not sync.
We're sorry you're facing this issue.  Can you please try following the below steps and see if they resolve the issue? 1. Please check if Bluetoo...
Tue, 11 Apr, 2017 at 7:05 PM
How to Reset the Actofit Tracker
To perform a manual reset on the Actofit tracker, you have to follow these steps:   1. Exit the Actofit app and remove it from the recent apps tray as wel...
Sun, 16 Apr, 2017 at 7:27 AM