General FAQ

The app can't search the Actofit care smart watch
1. Please try pressing the button on the device. If the screen does not light up, you can connect the device to the power adapter to make sure it is fully ...
Thu, 16 Dec, 2021 at 1:24 PM
The smart Watch keeps on connecting and disconnecting
1. Is there any obstacle between the smart device and the mobile phone? The human body or metal jewellery can interfere with the stability of the Blu...
Thu, 16 Dec, 2021 at 1:25 PM
When does the smart device start counting steps?
In order to identify daily behaviour and improve the accuracy of step count, real-time steps can only be counted when you walk more than 10 Consecutive ...
Thu, 16 Dec, 2021 at 1:26 PM
Android can't run in the background for a long time, no reminder for messages?
Restricted by the Android system, the incoming call alert, notifications and GPS sports functions may not work normally when the current app is running i...
Thu, 16 Dec, 2021 at 1:29 PM
Why do applications such as Facebook have no notifications?
1. Make sure to use FaceBook and other applications that allow displaying messages on the notification bar 2. Disable the current app notification permi...
Thu, 16 Dec, 2021 at 1:35 PM
Why no incoming call alert in the application?
1. Make sure you have enabled the contacts permission 2. Make Sure you have enabled phone call permission 3. Confirm that the call record permiss...
Thu, 16 Dec, 2021 at 1:37 PM
Why is there no SMS notification?
1. Make sure you have enabled the contacts permission 2. Make sure you have enabled SMS permission
Thu, 16 Dec, 2021 at 1:38 PM
Can the smart device be charged with a power bank?
Not applicable. Since the power bank is mainly designed for charging mobile phones, its charging current is about 1A. When the mobile phone is fully...
Thu, 16 Dec, 2021 at 1:40 PM
Actofit Care Smartwatch is not getting charged
Firstly, make sure that the USB interface (PC or other power supply) is powered properly. Check if the USB connector is plugged in backwards. Whe...
Thu, 16 Dec, 2021 at 1:44 PM
Why is no weather data appearing or updating on the smart device?
Some devices support weather forecast functions. The device itself does not automatically update the weather data. After connecting the device to the app...
Thu, 16 Dec, 2021 at 1:48 PM