General FAQ

Why does the App require an OTP for adding any new user?
 All readings of all users is securely stored on the servers, to enable users to track the changes, historical data and easy access, whenever they need. ...
Tue, 22 Feb, 2022 at 12:54 PM
Why does the app need my height, age, and other private information when I first sign in? Will this be kept private?
  The BIA measuring technique requires 3 pieces of information: height, age and gender. With this data, the scale calculates your fat percentage by combi...
Tue, 22 Feb, 2022 at 12:55 PM
Smart scale won’t appear in the Bluetooth scanning ?
1. Restart your Bluetooth by turning off and turning on again. 2. If Bluetooth is engaged with any other device like headphone then kindly unpair it and pa...
Tue, 22 Feb, 2022 at 12:58 PM
I am unable to connect smart scale Lite 2.0 to android phone.
 Here are some checkpoints you have to cover and confirm :  1. Check whether the Bluetooth & location is enabled on your phone i.e. Location and sto...
Tue, 22 Feb, 2022 at 1:01 PM
Progress bar running Endlessly and data wont reflect in the application even after connect the smart scale successfully Solution :
1. If you log out from the application then you need to scan the smart scale again. Check whether your smart scale is paired with your device or not. Kin...
Tue, 22 Feb, 2022 at 2:25 PM
Instructions For smart scale Lite 2.0
 Remember :  Keep your smart scale on Flat & Hard surface, without any padding under the scale.  Step on the scale with bare feet, evenly distribu...
Tue, 22 Feb, 2022 at 2:28 PM
To compare two readings for smart scale
To compare two readings. 1.Open the Actofit Health app  2.Click on the show all reading. 3.Click on the 3 dots which is located in right top. 4.Click on th...
Wed, 14 Jun, 2023 at 1:15 PM
Why my body composition parameters shows incorrect values.
1. Enter your user profile details correctly. When you compare the readings from iOS to android or vice versa sometimes entered height is not exactly the...
Tue, 22 Feb, 2022 at 3:13 PM
All Parameters are zero except weight and BMI
1. User is not standing on the smart scale for sufficient time. (Required time is 15 ~ 20 sec) 2. Floor is not flat and hard or smart scale is kept on c...
Wed, 14 Jun, 2023 at 1:17 PM
My body fat increases in a same day
  Following are the checkpoints you need to check :  1. Check whether you have enabled athlete mode or not .   2. Do not put any wallet , remove watch, ex...
Tue, 22 Feb, 2022 at 3:23 PM