General FAQ

Even after losing weight my body fat increased instead of went down.
We can understand how seeing increased body fat when you are losing weight can be a bit confusing. Here's a little information about why that's like...
Tue, 22 Feb, 2022 at 3:25 PM
My weight is getting fluctuating within the limited time span
  Some technical reasons :  1. Surface is sloppy. (Flat  & hard surface is recommended)   2. 4 electrodes will work when the same amount of force i...
Tue, 22 Feb, 2022 at 3:31 PM
Why OTP is mandatory while adding a new user
OTP is a must for adding new users. Some people who do not have their email id while registering then, can enter their mobile number. so in this case we ...
Tue, 22 Feb, 2022 at 3:34 PM
How can I buy a Smart Scale Business subscription & check the status?
1. Go to settings 2. click on subscribe for Business  3. Check pricing 4. select your plan  5. Buy the plan  6. relaunch the application. 7. Go to ...
Tue, 22 Feb, 2022 at 3:35 PM
Business Subscription Features
1. Unlimited user-base (no limit of 16 users)  2. Branded reports (your logo can be added on the health reports, which are shared with your clients) 3....
Tue, 22 Feb, 2022 at 3:36 PM
I am unable to add users
 Solution:  1. Check your internet connection. While Creating or updating any user profile, the internet is required.  2. You need to enter a unique em...
Tue, 22 Feb, 2022 at 3:39 PM
You need to Claim Warranty
To Claim Warranty kindly follow the steps listed below  Go to Actofit Smart Scale app  Click on settings button  Click on Claim Warranty on settings...
Tue, 22 Feb, 2022 at 3:42 PM
Will my information be kept private?
Your personal data along with the readings is locked to your user profile on the cloud, and can be accessed by only someone who has the OTP from your email/...
Tue, 22 Feb, 2022 at 3:46 PM
Steps to connect Actofit Smart scale App to Google Fit
 1) Tap on the Google fit a switch to initiate the process. It will redirect you to select or create an account.       2) Select an existing Google acco...
Tue, 22 Feb, 2022 at 3:50 PM
​My data readings are lost
1. Your data is always safe on our data base. You can have access to your data life long unless you yourself won’t delete it . 2. You need to have active...
Tue, 22 Feb, 2022 at 3:52 PM