General FAQ

Why does the app need my height, age, and other private information when I first sign in? Will this be kept private?
The BIA measuring technique requires 3 pieces of information: height, age and gender. With this data, the scale calculates your fat percentage by combini...
Wed, 23 Feb, 2022 at 6:05 PM
Why does the App require an OTP for adding any new user?
All readings of all users is securely stored on the servers, to enable users to track the changes, historical data and easy access, whenever they need. I...
Wed, 23 Feb, 2022 at 6:07 PM
Smart scale won’t appear in the Bluetooth scanning ?
1. Restart your Bluetooth by turning off and turning on again.  2. If Bluetooth is engaged with any other device like headphone then kindly unpair it and p...
Wed, 23 Feb, 2022 at 6:08 PM
I am unable to connect smart scale Pro 2.0 to android phone
  Here are some checkpoints you have to cover and confirm : 1. Check whether the Bluetooth & location is enabled on your phone i.e. Location and ...
Wed, 23 Feb, 2022 at 6:11 PM
Connection issues with latest mobile
 Solution :  1. if you log out from the application then you need to scan the smart scale again. Check whether your smart scale is paired with your devic...
Wed, 23 Feb, 2022 at 6:35 PM
How to connect Actofit Pro 2.0 smart scale
1. Kindly make sure that you have kept your Bluetooth service ON.  2. Click on the scan Devices button to connect the smart scale to the mobile phone appl...
Wed, 23 Feb, 2022 at 6:45 PM
Progress bar running Endlessly and data wont reflect in the application even after connect the smart scale successfully
 Solution :  1. If you log out from the application then you need to scan the smart scale again. Check whether your smart scale is paired with your devi...
Wed, 23 Feb, 2022 at 6:46 PM
Instructions For Smart Scale Pro 2.0
Remember :  1. Keep your arms straight 30 degrees or 45 degrees.  2. Keep your all fingers Touch the electrode pads.   3. Arms should not close to your w...
Wed, 23 Feb, 2022 at 6:49 PM
Don't perform following operations while using / measuring data compositions on smart scale
 1. Do not put any extra weight on pocket while measuring.  2. Do not move your body while measuring.  3. Do not place your scale on sloppy surface.  4...
Wed, 23 Feb, 2022 at 6:52 PM
To compare two readings for smart scale
  To compare two readings. 1. Make sure you have two different reading.  2. Select the profile.  3. Go to compare readings tab.  4. Select the date a...
Wed, 23 Feb, 2022 at 6:55 PM